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ActiveCampaign Hits 100,000-Customer Milestone

ActiveCampaign founder and CEO Jason Vandeboom announced reaching 100,000 customers. This is an incredible milestone for the company, which has just received a $100 million Series B funding as well as achieved a $100 million annual recurring revenue.

After sharing a brief history of ActiveCampaign in his blog post, he proceeded to explain how the journey to the latest milestone led them to the creation of Customer Experience Automation or CXA. This category allows the service to do more for their customers, effectively becoming their true partner and not just a provider of certain features or technologies. CXA helps customers connect information from different sources, organize audiences for personalized communications, and automate every step throughout the customer experience.

He wrapped up the post with a message of thanks to ActiveCampaign’s customers, supporters, and employees.

Top 7 WordPress Tip Jar Plugins

Do you want to put a tip jar on your WordPress website? It’s a way for your users to give a donation if they appreciate your offering, and for you to make some money from your content. Here are seven of the best tip jar plugins for WordPress that you can use:

  • WPForms (limited free version).
  • GiveWP (limited free version).
  • PayPal Donations (free).
  • Tip Jar WP (free, but takes 1% of your donations as a transaction fee).
  • Buy me a Coffee (free, but takes 5% off your donations).
  • Formidable Forms (limited free version).
  • Cryptocurrency Donation Box (free).

The Importance of Customer Support and How You Can Improve Yours

Providing great customer support is your way to turn leads into loyal returning customers and endorsers of your business. To be able to provide excellent customer support, you must have an efficient system in place. What key elements should yours have?

  • Resources customers can use to solve their own problems (FAQ page, blog, etc.).
  • Automated generation of timely responses for support requests (triggered emails, chatbot, etc.).
  • Ticketing system for efficiently addressing customer concerns (WP plugins like SupportCandy and Awesome Support).
  • Multiple channels in which your support is offered (Facebook, Twitter, live chat, etc.).
  • Elimination of recurring problems to minimize the need for support.
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