{"id":1750,"date":"2018-11-27T03:40:11","date_gmt":"2018-11-27T03:40:11","guid":{"rendered":"https:\/\/integrateprovideo.com\/?p=407"},"modified":"2021-06-22T22:20:04","modified_gmt":"2021-06-23T05:20:04","slug":"how-to-restart-an-activecampaign-automation","status":"publish","type":"post","link":"https:\/\/integratepro.com\/blog\/how-to-restart-an-activecampaign-automation\/","title":{"rendered":"How to restart an ActiveCampaign automation"},"content":{"rendered":"<p><iframe src=\"https:\/\/www.youtube.com\/embed\/LWLvmDJAWYE?rel=0&amp;showinfo=0\" style=\"width: 100%; height: 422px;\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><br \/>\n<\/iframe><\/p>\n<p>Active Campaign restart automation.<\/p>\n<p>In this video, we&#8217;re going to talk about putting a contact back into an automation at a particular step. And I use a combination of a tag plus goal. In this case, my tag is called panic because something went wrong and I need to fix it right away.<\/p>\n<p>And this is useful if for whatever reason a contact mistakenly exited and automation a multi step automation. So let&#8217;s dive right in. But this is actually a an example of why you would want to use this or how you would use this.<\/p>\n<p>And this is kind of a simplified version of a scenario I went through. So we have a drip automation that sends out emails over time. So customer gets put in here, wait a few minutes, send them a welcome email, wait until Monday at 8am, send them email one.<\/p>\n<p>And then repeat that every week, send out an email. So it goes along great. Makes sense. You wait a few minutes, you send an email he wait a few more minutes. But let me show you how my implementation wasn&#8217;t quiet, right.<\/p>\n<p>But in this case, I said email wait till 8am on Mondays and email one wait till Monday to an email to we tell we tell Monday I am email three. Now two and three are in draft mode. So there&#8217;s nothing there to be sent to them. So we want to make sure that they&#8217;re holding at that place. However, the way this is set up right now is when somebody comes here, they&#8217;re going to wait until Monday at 8am send an email.<\/p>\n<p>And right here, they&#8217;re not going to wait till next week. If they meet these criteria, they&#8217;re going to keep passing through. So unless this starts, like at 859, 59 seconds, they&#8217;re going to pass on to this one, which will then go to here.<\/p>\n<p>And guess what, hey, Monday, 8am, it&#8217;s still that time. So they end up we end up trying to send three emails almost immediately. Not good. What I wanted to have our send an email here, and then wait till here.<\/p>\n<p>So a couple things to do. Or actually, one thing to do is put a delay right here. So I&#8217;m going to go ahead and put a weight and I&#8217;m going to do in this case, two hours, just to be absolutely certain it&#8217;s no longer 8am. Of course, one hour should work.<\/p>\n<p>But I just want to do hours, it wouldn&#8217;t hurt to do days. But two hours is exactly what I need just to make sure. So every time there&#8217;s a wait until a current day of the week current time, I&#8217;m also going to put in a delay that just waits for a couple hours. And then they can go and wait until Monday the next week. So that&#8217;s that would have prevented that from happening.<\/p>\n<p>But I still have the problem that the people that saw email one and are supposed to be waiting for this are already passed through, I need to get them back in waiting at this step. Or at least waiting here. And this is where my panic goal panic tag comes into play.<\/p>\n<p>So if I can identify my contacts, I&#8217;m going to apply a panic tag, that&#8217;s going to put them right here. So let me show you how that works. So first thing is go in here, you want to create a goal.<\/p>\n<p>And because it&#8217;s a panic situation, I call a panic, I use a tag called panic. And it&#8217;s important to make sure nobody else has this tag. So whenever you use it, you should also get rid of it.<\/p>\n<p>So if that tag exists, do you want to pull them down to here, I&#8217;m just going to save that. And then immediately, I&#8217;m going to do cleanup. So for contact, I want to remove a tag at this point panic, that&#8217;ll put them back here into the two hour wait, wait till Monday 8am.<\/p>\n<p>So the great thing is I&#8217;m going to put them in here, they&#8217;re going to pass all the way down here, they&#8217;re going to get cleaned up on the tag. And then they&#8217;re going to be back in business waiting till the next Monday. So let&#8217;s give it a try. First thing is, you really do want to make sure nobody has the panic tag.<\/p>\n<p>So I&#8217;m going to go in here. And this is only this isn&#8217;t everybody in here. But let me just show you what I do. Edit. I&#8217;m going to remove tag. I&#8217;m going to remove the panic tag, apply those changes.<\/p>\n<p>Go ahead and do that. I don&#8217;t want to do all the steps in one go round. Because I don&#8217;t want to collide with each other or one happens out of order. I want to make sure it&#8217;s cleaned up.<\/p>\n<p>Next thing I want to do is I want to apply the tag I&#8217;m just to be safe. I&#8217;m gonna go edit this person. And do I have the panic take now whatever. Let&#8217;s let&#8217;s put the panic tag on there.<\/p>\n<p>Then I&#8217;m going to stick them in the automation. I think it&#8217;s called drip. If I remember right click on OK.<\/p>\n<p>Now I should jump down to where that panic goal is. If I refresh this, I&#8217;m probably going to see some information over here on the right so I reached a goal in here. So let&#8217;s go take a look.<\/p>\n<p>So notice I was added I skipped over everything prior to the goal. I&#8217;ve got my panic tag removed. And I&#8217;m sitting here where I should have been after having that first email.<\/p>\n<p>So at this point, I should not have the panic tag. But I&#8217;m sitting here waiting in the right place. There we go.<\/p>\n<p>So that&#8217;s how you restart an automation inactive campaign.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Active Campaign restart automation. In this video, we&#8217;re going to talk about putting a contact back into an automation at a particular step. And I use a combination of a tag plus goal. In this case, my tag is called panic because something went wrong and I need to fix it right away. And this [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":408,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[72],"tags":[152],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to restart an ActiveCampaign automation - Integrate Pro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/integratepro.com\/blog\/how-to-restart-an-activecampaign-automation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to restart an ActiveCampaign automation - Integrate Pro\" \/>\n<meta property=\"og:description\" content=\"Active Campaign restart automation. 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